The billing and payment process is straightforward.

All customers are billed at the beginning of the second week of each month, and all bills are due in the last week of the month. Specific due dates may be found on the monthly bill or on the Event and Meeting Calendar.  (Note. EAWSD is unable to designate alternate due dates for individual customers.)

Payments are processed as of close of business on the due date; a late penalty charge is applied if a balance due remains after payment processing.  The current late penalty charge was made effective November 1, 2005. The policy reads, “Any water utility service account that is not paid by the due date, in accordance with the District’s rules and tariffs in force, shall incur an additional late penalty charge in the amount of five dollars ($5.00) or ten percent (10%) of the total invoice amount, whichever is greater. The late penalty fee is subject to, and will be increased by, applicable governmental gross receipts tax. Any late payment penalty will be billed on the customer’s next regular invoice, and will be due and payable twenty-one (21) days after the date of that invoice.”

Late penalty charges, other unpaid balances, and new charges will appear on the next bill.  Paying the "Total Amount Due" on the bill by the next due date will return the account to good standing; failing to do so will result in additional late penalty charges.

Your service may be discontinued if there is a balance outstanding more than 60 days.

If you are unable to pay your current bill and would like to discuss a payment plan, contact the EAWSD Billing Office.  You may be able to enter a Settlement Agreement (see sample at right) with the District.  Under a Settlement Agreement, you would pay current charges and a portion of the overdue amount each month; your account would remain in good standing and you would incur no additional late charges as long as you meet the terms of the Settlement Agreement.  Interest would be charged on the outstanding balance.  Entering a Settlement Agreement with the District for financial hardship requires the approval of the EAWSD Board of Directors.